HEALTH UPDATE

SUNDAY 22nd March 2020

FACILITY CLOSURE

As of 12pm Monday 23rd March, Coffs Harbour Pools will close until further notice. All class payments and memberships will be put on hold and visit passes will be extended by 12 months. We’d like to thank the amazing team that bring you the services you love, this will be a difficult time for them and their families. We look forward to seeing you all again when we reopen

WEDNESDAY 18th March 2020

As the COVID-19 situation progresses, our priority remains the safety of our patrons and staff. With the season due to end at the seasonal Coffs Harbour Pools in late April, a decision has been made to bring forward the closure of the Woolgoolga & Sawtell to close of business Sunday 22nd March.

LEARN TO SWIM STUDENTS:

If your child is currently enrolled in the learn to swim program all lessons at these facilities will be moved to Coffs Harbour Olympic Swimming Pool. Please contact our swim school manager Rebecca on 6652 1779 or contact coffsharbour@bluefitswimming.com.au

NEW CAPACITY LIMITS:

At the Coffs Harbour Olympic Swimming Pool, we have implemented a policy whereby the indoor pool area can have no more than 100 patrons at any one time. Social distancing is encouraged, and know that chlorinated water kills this virus so learn to swim will continue.

VISIT PASS HOLDERS:

For those with visit passes, we are extending the expiry date of your passes by one year, you can also use your visit pass at Coffs Harbour Olympic Swimming Pool, which includes access to the gym. We’d like to take the time to thank our patrons & staff who have been extraordinary through this season.

We hope to see you all next summer.

Stay safe,
Coffs Harbour Pools Team

TUESDAY 17th March 2020

We believe that swimming is an essential skill for all Australian’s and the government’s decision to keep our schools open is evidence that it is safe to continue with our daily routines, provided we exercise appropriate precautions. This includes:
  • Shower before using the pools
  • Practice cough etiquette (keep away from other people, cover coughs and sneezes with disposable tissues or clothing, and clean your hands.)
  • Avoid close contact with anyone with cold or flu-like symptoms.
  • Not attending the facility if you have flu-like symptoms
  • Our facilities will remain open for the foreseeable future and we want to ensure our lessons remain a fun and safe environment for our staff and students.
We understand some families will want to avoid attending temporarily, so we have decided to update our make up policy. We have updated our makeup lesson policy to allow for more makeups in a period and longer notice period on an absence. Further detail can be found below, including login details for the parent portal.
Current Policy
All absences need to be marked 14 days before but no less than 2 hours prior to the lesson. Once you mark yourself absent this can not be changed.To access a make up lesson you must first mark yourself absent.
You are entitled to one make up lesson per calendar month, per booking.

Make up lessons must be booked within 30 days of the marked absence. You will be able to book up a make up 7 days ahead of the class time.

When moving or changing your booking all make ups are reset and any future make ups no longer applicable.
If a make up lesson is missed or not booked in, this lesson will be forfeited. Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available. Make up lessons are non-refundable and not transferable.
Temporary Policy
Absences can now be marked 8 weeks in advance but no less than 2 hours prior to the lesson. One you mark yourself absent this can not be changed. To access a make up lesson you must first mark yourself absent.
You are entitled to 12 make up lessons per calendar year. This will allow for multiple make ups to take place in the same month.
You will now have 3 months to book your make ups. You will be able to book a make up 2 weeks in advance.

You have the ability to access make ups owing on previous bookings provided they meet the above criteria and your customer account is not in arrears.
This policy remains unchanged.



It is important to note that these changes are temporary as the situation seems to be changing daily. 

BlueFit Swimming has safety as it’s first priority and the employment of our thousands of staff close behind. We ask that families chose to process these additional make-up lessons rather than cancel their lessons. Swimming remains an essential skill and the risks remain low.

Parent Portal Login Details

Username: *|EMAIL|*
Temporary Password: 1234

(If you have logged in to the portal previously the password will be whatever you changed it to)

If you have any issues logging in to the portal please go to “forgot password” and try to reset it. If this does not work please email support@bluefit.com.au

FRIDAY 13th march 2020

Dear members & patrons, 

We understand that with so much information relating to the coronavirus (COVID-19)  going around in the media, you may have concerns about how the situation is being managed at Coffs Harbour Pools Region, as large public facilities.

Please understand that the safety, health and well-being of our customers and staff is always our top priority. Our centre continues to be a public facility and workplace that remains safe to attend. 
At this point we will be remaining open during our regular hours and classes will not be impacted. 
We want you to feel confident when you’re using our facilities. We have and will continue to put in place a number of proactive measures to protect customers and staff well-being:

  • Hand sanitiser available throughout the facility.
  • Thorough cleaning and sanitisation practices throughout the centre
  • Multilingual signage relating to personal hygiene in key areas.

If you are returning from any of the affected countries, you should follow the advice of the Australian Government’s Department of Health as set out on their website.
Regular updates will be placed on this website. 

Latest Update: No staff or customers have been identified as having the virus. The facility remains safe to attend. 

Swimming:

Chlorinated water has a long documented history of preventing the spread of viruses, however it is important to maintain good personal hygiene at all times. This includes:

  • Showering before using the facilities
  • Washing hands after using changing facilities.
Health Club:

We believe that regular exercise is important to maintain a healthy life and support proper immune function. It is therefore important to provide you with a safe and clean training environment. 
In addition adopting a thorough cleaning and sanitising regime within the facility, we also encourage you to:

  • Thoroughly wipe down all gym equipment after use.
  • Always use a towel while training.
  • Practice good hygiene and wash hands frequently.
  • Make use of the available wipes and hand sanitiser.
Outside The Pool:

It’s important that we all practice safe hygiene practices during this time. This includes:

  • Cleaning your hands with soap and water for 20 seconds, or an alcohol-based hand rub.
  • Covering your nose and mouth when coughing and sneezing with tissue or a flexed elbow
  • Avoid close contact with anyone with cold or flu-like symptoms.
  • Practice cough etiquette (keep away from other people, cover coughs and sneezes with disposable tissues or clothing, and clean your hands.)
Respect Those Around You:

We believe our staff and the communities we service are our family and we hope that everyone continues to behave and treat each other with the respect and dignity they deserve. 

What Next?

We are monitoring the situation closely, and should it be necessary to provide members with further communication, we will contact you via email, and if necessary via SMS. We also encourage casual users to visit our website regularly.

A detailed FAQ is available below. If you have any further questions please contact us via at info@bluefit.com.au.

FAQs:

We believe that swimming is an essential skill for all Australian’s and the government’s decision to keep our schools open is evidence that it is safe to continue with our daily routines, provided we exercise appropriate precautions. This includes:
  • Shower before using the pools
  • Practice cough etiquette (keep away from other people, cover coughs and sneezes with disposable tissues or clothing, and clean your hands.)
  • Avoid close contact with anyone with cold or flu-like symptoms.
  • Not attending the facility if you have flu-like symptoms
  • Our facilities will remain open for the foreseeable future and we want to ensure our lessons remain a fun and safe environment for our staff and students.
We understand some families will want to avoid attending temporarily, so we have decided to update our make up policy. We have updated our makeup lesson policy to allow for more makeups in a period and longer notice period on an absence. Further detail can be found below, including login details for the parent portal.

We have and will continue to put in place a number of proactive measures to protect customers and staff well-being:

  • Hand sanitiser available throughout the facility.
  • Thorough cleaning and sanitisation practices throughout the centre.
  • Multilingual signage relating to personal hygiene in key areas.
 

Staff have also been briefed on updated hygiene practices to minimise the risk to themselves and customers.

In the event of a confirmed case within the facility we will be guided by the Department of Health on our next steps. Please click here for regular updates.

If you come in contact with someone who has recently returned from one of the countries identified and you suspect they may have coronavirus we ask that you do not attend the facility for 14 days.

Yes. Chlorinated water has a long documented history of preventing the spread of viruses, however it is important to maintain good personal hygiene at all times. This includes:

  • Showering before using the facilities.
  • Washing hands after using changing facilities.

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Opening Times

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Day
Time
MON – THU
6AM – 9PM
FRIDAY:
6AM – 8PM
SATURDAY:
8AM – 6PM
SUNDAY:
8AM – 6PM
PUBLIC HOL.:
11AM – 5PM